Refund Policy

1. General Provisions

1.1. This Refund Policy (hereinafter referred to as the Policy) applies to all users of the Karma.Domains service.

1.2. The Policy is designed in accordance with the current laws of the United Kingdom and establishes the procedure for refunding money by the users of the Karma.Domains service.

2. Refund Conditions

2.1. If a user is not satisfied with the quality of the services provided by the Karma.Domains platform, they have the right to request a refund within 24 hours from the date of purchase.

2.2. A refund will only be issued if the user provides a valid and clearly stated reason in their request, specifically related to unmet expectations regarding the features and data explicitly offered by the service.

3. Refund Procedure

3.1. To make a refund request, you need to contact Karma.Domains via email at [email protected].

3.2. In the refund request, the user must provide the order number and the reason for the refund.

3.3. Your request will be considered within a standard two-day period. We reserve the right to extend the standard review period in exceptional cases, having previously notified you of this.

3.4. After reviewing the request, we will inform you of the results by email.

4. Non-refundable Cases

4.1. A refund is not provided if the user did not provide a valid and clearly stated reason for the refund in the request.

4.2. A refund is not provided if more than 24 hours have passed since the purchase.

This Refund Policy comes into effect from the moment it is published on the Karma.Domains company's website. Use of the service after the Policy's publication implies the User's acceptance of the Policy terms.