Refund Policy

1. General Provisions

1.1. This Refund Policy (hereinafter referred to as the Policy) applies to all users of the Karma.Domains service.

1.2. The Policy is designed in accordance with the current laws of the United Kingdom and establishes the procedure for refunding money by the users of the Karma.Domains service.

1.3. This Policy governs discretionary refunds offered by Karma.Domains and does not limit any non-excludable statutory rights the User may have under applicable law.

1.4. In this Policy, the following terms have the meanings set out below:

2. Refund Conditions

2.1. If a user is not satisfied with the quality of the services provided by the Karma.Domains platform, they have the right to request a refund within 24 hours from the date of purchase.

2.2. A refund will only be issued if the User provides a Valid Refund Reason in their request: a specific, factual statement that Paid Features (or the Service when used with paid access) materially failed to perform as described on the Website and in the Terms of Service, or delivered data that was materially inaccurate or unavailable in a way that could not have been identified through reasonable use of Free Access Features and Complimentary Evaluation before payment, or without relying solely on the disputed purchase.

2.3. To be eligible for a refund, the User must have at least two (2) unused complimentary evaluation credits remaining on their account balance at the time the refund request is submitted. For the purposes of this Policy, complimentary evaluation credits means credits granted free of charge solely for testing and familiarisation with the Service (including, without limitation, credits credited upon account registration or under a promotional offer marked as complimentary or trial). The requirement in this clause is an eligibility condition: a remaining balance of at least two (2) such credits indicates that the User had a meaningful opportunity to evaluate the Service before or in connection with a paid purchase, and that—despite that evaluation—the Service materially failed to meet the User's reasonable expectations regarding the features and data expressly offered by the Service, as described in clause 2.2. Eligibility under this clause does not override the Valid Refund Reason requirements in clauses 2.2 and 2.4. Karma.Domains may verify eligibility by reference to the User's account records (including credit grants and usage history).

2.4. Valid Refund Reasons; pre-purchase evaluation.

2.4.1. Only a Valid Refund Reason qualifies for consideration under clause 2.2.

2.4.2. By purchasing paid credits or a paid or unlimited plan, the User acknowledges that they had a reasonable opportunity to evaluate the Service through Free Access Features and Complimentary Evaluation before payment.

2.4.3. A stated reason is not a Valid Refund Reason if it concerns availability, quantity, composition, or results of domain search or inventory discovery (including top-level domain or zone, registrar, auction source, category, filters, sort order, or absence of particular domains) where those matters were examinable through Free Access Features or Complimentary Evaluation before payment. For example, dissatisfaction with the number of domains in a particular zone (such as .io) is generally not a Valid Refund Reason where zone or TLD filtering is available in the public database without payment.

2.4.4. Without limiting clauses 2.4.2–2.4.3, the following do not, by themselves, constitute a Valid Refund Reason (non-exhaustive list):

2.4.5. A Valid Refund Reason may include, where factually supported, material failure or material inaccuracy of Paid Features (for example: a paid report missing data fields expressly offered for paid access, credits charged without delivery of the paid check or report, billing errors, or failure to activate a purchased plan), provided the reason is not excluded under this clause 2.4.

3. Refund Procedure

3.1. To make a refund request, you need to contact Karma.Domains via email at [email protected].

3.2. In the refund request, the User must provide the order number and a clearly stated reason that identifies why it is a Valid Refund Reason under clause 2.4. Karma.Domains may request supporting information (such as order details, screenshots, or account activity) to assess whether the stated reason qualifies.

3.3. Your request will be considered within a standard two-day period. We reserve the right to extend the standard review period in exceptional cases, having previously notified you of this.

3.4. After reviewing the request, we will inform you of the results by email.

4. Non-refundable Cases

4.1. A refund is not provided if the User did not provide a Valid Refund Reason as defined in clause 2.4, or did not clearly explain how the stated reason meets the requirements of clauses 2.2 and 2.4.

4.2. A refund is not provided if more than 24 hours have passed since the purchase.

4.3. A refund is not provided if, at the time of the refund request, the User's account does not meet the complimentary evaluation credits requirement set out in clause 2.3 (including where the User has fully consumed all complimentary evaluation credits or cannot demonstrate that at least two (2) unused complimentary evaluation credits remained on the balance at submission).

4.4. A refund is not provided where the stated reason is excluded under clause 2.4, including dissatisfaction with search or inventory discovery matters that were examinable through Free Access Features or Complimentary Evaluation before payment, and the non-exhaustive examples in clause 2.4.4.

This Refund Policy comes into effect from the moment it is published on the Karma.Domains company's website. Use of the service after the Policy's publication implies the User's acceptance of the Policy terms.